Phone Banking FAQ

Twice every month, our wonderful team of Phone Bank volunteers picks up the phones and keeps the SF Bicycle Coalition pedaling strong. Join us as we call friendly lapsed members, offering an easy way to renew.

Do I have to do cold calls?

No cold calls here! We call friendly, lapsed members with a quick reminder to renew and an easy way to do it. If being a member of the SF Bicycle Coalition is important to you, you’ve got all the experience we need.

What if someone asks me a question and I don’t know the answer?

No worries, we don’t expect you to be a policy wonk! We need your listening skills so those questions can be captured and passed along to the appropriate staff member for follow-up.

What if I can’t get there until after 6PM?

No problem! Calling lapsed members is an incredibly effective tool, so any time you’re willing to donate to keeping the SF Bicycle Coalition membership-base strong is much appreciated. Since we stop for dinner at 8PM, we do ask that you try to arrive by 7PM.

Do I have to use my cell phone?

No, we call from landlines at the SF Bicycle Coalition office.

I want to help, but I’m not sure what to say.

You’ll get a training and a script with all the information you need – including the basics and talking points. Most people really appreciate the reminder to renew. In fact, they’ll often thank you and occasionally even apologize for not renewing earlier!

Do I have to be a Bicycle Ambassador?

While it always helps to be a trained Bicycle Ambassador, it is not required to volunteer at the Phone Bank.

I’m bartering for a first-time membership. Can I volunteer?

We need Phone Bank volunteers to be passionate about the SF Bicycle Coalition. If you want to be a member and are willing to volunteer your time to become one, this is a great place to do so! As a bonus for barter members, each hour you volunteer at Phone Bank counts double towards your membership.

Ready to join us at Phone Bank? Sign up today!

Become a member and you'll improve your commute and get discounts at shops across the city.