The San Francisco Bicycle Coalition is transforming our streets and neighborhoods into safe, just, and livable places by promoting the bicycle for everyday transportation. We’re seeking a passionate, highly motivated Volunteer and Membership Coordinator with a commitment to transportation justice to lead our volunteer program and to help grow membership engagement.
The Volunteer and Membership Coordinator recruits, organizes, and oversees all volunteer logistics while providing programmatic support, event planning assistance, and on-site membership recruitment. The Volunteer and Membership Coordinator also oversees the recruitment and retention of the organization’s members through data-driven strategies and fundraising opportunities. They serve as the primary receptionist at our office, assist with accounts and member services, and maintain a wide knowledge of the organization’s work across all departments. This is an amazing opportunity to get to know people who are making our city a healthier place that’s more welcoming and enjoyable for people biking.
The San Francisco Bicycle Coalition is an equal opportunity employer and acknowledges the harm biking culture and unequal access to transportation have inflicted upon underserved communities — including people of color, people with disabilities, people from working-class backgrounds, women, and people with LGBTQ+ identities. We believe that these communities must be centered as leaders in the work we do; therefore, we strongly encourage applications from people with these identities.
Primary areas of responsibility:
Volunteer and Outreach
- Recruit, train, and organize volunteers and interns for all aspects of SF Bicycle Coalition events and programs, including for Bike to Wherever Day, Winterfest and Bicycle Ambassador events;
- Manage daytime membership volunteers who assist with membership support tasks;
- Coordinate and execute outreach event logistics including the transportation, setup, and breakdown of event equipment;
- Maintain volunteer retention through appreciation, including but not limited to planning and executing an annual Volunteer Appreciation party;
- Manage Intern Cohort program: assist all staff in recruiting, hiring, and managing interns on a semester basis; grow and develop intern cohort program, offering professional development opportunities for interns; budget and maintain payroll for all interns;
- Use Salesforce to track volunteer hours, recruit and thank volunteers;
- Manage consistent volunteer communications through the Volunteer Newsletter; and
- Integrate volunteer best practices via staff training, intern cohort management, documenting, tracking, and leadership.
- Connect members and the broader community with our mission, vision, and ways to get involved with our work, with emphasis on our core values of Transportation Justice, Sustainability, People Power, and Joy;
- Triage constituent services, responding to mail, phone, email, and in-person inquiries;
- Manage member services, including bike box and bike trailer rentals, membership renewals and account updates, and maintaining inventory of all membership-related products;
- Manage membership fulfillment processes, executing one to two times a week;
- Manage membership renewal letter processes, executing two times a month;
- Manage business and corporate partner relationships through the execution of in-person fairs and events;
- Manage walk-in payment for membership and store purchases, as well as special donations;
- Manage SF Bicycle Coalition merchandise, including inventory, new product design, online and in-person sales, and shipping and handling;
- Develop novel strategies aimed at increasing membership engagement especially in under-served communities, and growing and diversifying membership to better reflect the communities we serve; and
- Apply an intersectional approach to the organization’s ongoing anti-racism work.
Strong candidates will possess as many of the following qualifications as possible:
We recognize that this position encompasses a number of different responsibility areas. We are committed to train and support our staff to strengthen their abilities in each area and we encourage applications from people who may not have all of the qualifications listed below.
- A deep commitment to the San Francisco Bicycle Coalition’s mission;
- Interest in and passion for transportation justice, equity, and anti-racism;
- Strong organizational, multi-tasking and time management skills;
- Experience with databases or CRM systems (experience in Salesforce a plus);
- Excellent written and verbal communication skills with a wide variety of audiences;
- Excellent interpersonal and relational skills;
- An ability to work individually and as part of a team;
- Experience leading groups or individuals;
- Demonstrated track record of successful volunteer management and project planning;
- Proven record of working well with youth or prior experience with youth development;
- Commitment to and/or interest in the nonprofit sector;
- Fluency in languages other than English, specifically Spanish, Cantonese, or Tagalog;
- Ability to ride a bike comfortably in an urban environment;
- Possess a valid California’s driver license;
- Experience successfully coordinating projects with multiple stakeholders;
- Experience recruiting and managing diverse groups of volunteers;
- Desire and ability to implement systems that will allow your work to scale quickly and significantly reach significantly more people;
- Positive attitude, enjoyment and comfort in working with diverse communities; and
- Bachelor’s degree or equivalent work history.
Reports to: Membership Manager
Salary and Benefits: The annual salary for this exempt position is $55,000 – $60,000, depending upon relevancy of experience. Full-time benefits include medical, vision and dental insurance.
Hours: Full-time, exempt. This position includes night and weekend work; depending on the season, approximately three to seven nights per month and one to three weekend days/month.
Location: Due to the COVID-19 Pandemic employees have been working remotely. As restrictions are lifted and a return to office and community work is increasingly possible, staff and their supervisors will work together to determine the appropriate work arrangement based on the nature of the individual’s role, and in alignment with organizational policies and departmental needs and activities. We strive to be as flexible and fair as possible while ensuring in- person accessibility as needed to interface with our volunteers, membership, community, and each other.
About the San Francisco Bicycle Coalition
The San Francisco Bicycle Coalition works to transform San Francisco’s streets and neighborhoods into safe, just and livable places by promoting the bicycle for everyday transportation. Our work is guided by our four-year strategic plan and the core values of Transportation Justice, Sustainability, People Power and Joy. The organization’s culture reflects its grassroots origins and professional advocacy in equal measures. Our active membership represents San Franciscans of all ages and backgrounds from all neighborhoods who are working towards safe, sustainable and more affordable ways to move around our city. The SF Bicycle Coalition is the largest city-based bicycle advocacy group in the nation and one of the largest member-driven groups in San Francisco.
The San Francisco Bicycle Coalition is an equal opportunity employer.
To apply, please submit a resume and a cover letter which answers the following questions:
- What makes you excited to work at the San Francisco Bicycle Coalition?
- Describe a specific program or project that you managed, including your full scope of responsibility. How did you measure success and what lessons did you learn?
- What does transportation justice mean to you and how do you see it fitting into your career?