About the Role

The Membership and Development Associate assists the Membership and Development team with the recruitment and retention of the organization’s thousands of members and facilitates the execution of our development strategies. The position will represent the SF Bicycle Coalition as the first point of contact for inquiries from members and the broader community, playing a vital role in maintaining constituent relationships and fostering a welcoming culture. The Membership and Development Associate will help execute strategies and business processes that support membership acquisition and renewal, track member and donor data, and cultivate and retain donors at a variety of giving levels. Finally, the Membership and Development Associate will work with the Membership Engagement Manager to organize and execute flagship member events, including the signature Bike to Work/Wherever Days.

About the San Francisco Bicycle Coalition

The San Francisco Bicycle Coalition was founded in 1971 by a group of activists representing a coalition of environmental and neighborhood groups and is one of the oldest bicycle advocacy groups in the nation. For over 50 years, the SF Bicycle Coalition has furthered its mission – to transform San Francisco’s streets and neighborhoods into safe, just, and livable places by promoting the bicycle for everyday transportation – through its grassroots political organizing and broadening civic engagement. With its dual 501(c)(3) and (c)(4) structure, staff of fifteen, and $2.5 million annual budget, SF Bicycle Coalition has grown to add community-based programs to expand access to bicycles, education programs on safe biking practices, and partnerships with other transit-focused organizations.

Primary Responsibilities:

Membership and Outreach

• Connect members and the broader community with our mission, vision and ways to get involved with our work.
• Triage constituent services, responding to mail, phone and email inquiries.
• Assist in the planning and in-person execution of member events, including Bike to Work/Wherever Days.
• Staff, coordinate additional staffing for and support Outreach Stations, new member meet & greets, and other member events to increase community engagement.
• Staff and support monthly volunteer nights.
• Manage member services, including rentals, membership renewals and account updates.
• Perform membership fulfillment processes, executing weekly.
• Perform membership renewal letter processes, executing two times a month.
• Manage SF Bicycle Coalition merchandise, including inventory, online and in person sales and premium processes, and shipping and handling.
• Recruit and manage regular volunteers to assist in executing these processes.

Development

• Maintain individual giving, workplace giving, and third-party corporate giving portals.
• Assist in planning direct mail and electronic fundraising appeals; help execute those campaigns by building segmented lists.
• Assist the Individual Giving Manager in planning and executing SF Bicycle Coalition fundraising events, house parties, and major donor events. 
• Support the SF Bicycle Coalition’s Institutional Giving Manager in managing corporate sponsorships for major events including Bike to Work Day, Golden Wheel, and Winterfest.
• Maintain the SF Bicycle Coalition’s grants calendar, including deadlines for applying and reporting.
• Assist the Institutional Giving Manager in expanding our Discount Partner Program; build and maintain relationships with bike-friendly businesses.
• Support and represent the SF Bicycle Coalition’s participation in third-party fundraising events, including the Climate Ride and other fundraisers benefiting the organization.

Experience and Qualifications of Our Ideal Candidate. While no one person will embody every quality, our ideal candidate will bring many of the qualifications and attributes listed below:

• A strong commitment to the SF Bicycle Coalition’s mission and core values of transportation justice, sustainability, people power, and joy.
• Strong organizational, multi-tasking and time management skills;
• Demonstrated experience executing set business processes with a high degree of accuracy and attention to detail;
• Experience with databases or CRM systems (experience in Salesforce a plus);
• Excellent written and verbal communication skills with a wide variety of audiences;
• Excellent interpersonal and relational skills;
• An ability to work individually and as part of a team;
• Experience leading groups or individuals;
• Commitment to and/or interest in the nonprofit sector;
• Fluency in languages other than English a plus;
• Experience successfully coordinating projects with multiple stakeholders;
• Desire and ability to implement systems that will allow your work to scale quickly and significantly to be able to reach more people;
• Experience creating a welcoming and inclusive environment for volunteers, members, and/or stakeholders;
• Strong cultural competency and enjoyment working with diverse communities;
• Willingness to travel locally and work occasional evenings and weekends.

This position requires night and weekend work; depending on season, approximately three to seven nights per month and one to three weekend days per month.

Salary and Benefits: The annual salary for this non-exempt position is $62,000-$66,000 depending on depth of experience. Full-time benefits include excellent medical, vision and dental insurance with no employee contribution, as well as a year-long four-day workweek pilot, three weeks of paid time off (increasing with tenure), ten days of sick leave, pre-tax transit benefits, a flexible work arrangement policy, and 401K with an employer match of up to 3% of an employee’s annual salary.

Hours: Full-time, non-exempt

Reports to: Member Engagement Manager

Location: Hybrid — San Francisco Bay Area. Staff and their supervisors will work together to determine the appropriate work arrangement based on the nature of the individual’s role, and in alignment with organizational policies and departmental needs and activities. Expected in-person requirement is anticipated to be 2-3 days per week. We strive to be as flexible and fair as possible while ensuring in-person accessibility when needed to interface with our volunteers, membership, community, and each other.

Commitment to Equity and Justice

The San Francisco Bicycle Coalition acknowledges the harm biking culture and unequal access to transportation have inflicted upon underserved communities — especially people of color, people with disabilities, people from working-class backgrounds, women, and people with LGBTQ+ identities. We believe that these communities must be centered as leaders in the work we do; therefore, we strongly encourage applications from people with these identities.

APPLY HERE

To apply, please submit a resume and a PDF with your answers to the below three questions. Please make your answers roughly one paragraph each:

1. What inspires you to want to work at the San Francisco Bicycle Coalition?
2. What does transportation justice mean to you and how do you see it fitting into your career?
3. What skills and/or experiences do you have that would make you a good fit for this role?